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CUT N GO & FREE ME®

30-DAY RETURN & REFUND POLICY

Last Updated: September 23, 2026
At Steve Speed Safety, we stand behind our products. Cut N Go® and Free Me® are designed for real-life emergency preparedness, and we want you to feel confident in your purchase.

This Return & Refund Policy applies to Cut N Go® and Free Me® products purchased directly through Steve Speed Safety, operated by Steve Speed Safety, LLC

30-Day Returns
You may request a return within 30 days of the date your order is delivered.
To be eligible for a standard return, the Cut N Go® or Free Me® product must:
● Be unused and uninstalled.
● Be in substantially the same condition in which you received it.
● Include the original components and packaging, when reasonably available.
● Be accompanied by proof of purchase or your order number.

To start a return, contact us at steve@thecutngo.com and provide your name and order
number.Please do not send products back before contacting us for return instructions.

Installed or Used Products
Because Cut N Go and Free Me® are emergency safety products, products that have been installed and subsequently removed, used, altered, damaged through misuse, or
otherwise placed into service are not eligible for a standard 30-day return.

If you have questions about installation, compatibility, fit, or proper use, please contact us before installing the product.

This restriction does not apply to products that are defective, damaged upon arrival, incorrectly shipped, or otherwise entitled to a remedy under applicable law.

Lifetime Emergency-Use Replacement

If your Cut N Go® or Free Me® unit is used during a real emergency, we will replace it at no charge, subject to verification.

To request an emergency-use replacement, contact us at steve@thecutngo.com and provide:
● Your name and contact information.
● The approximate date and location of the emergency.
● A brief description of what happened.
● Your original order information, if available.
● Any additional information reasonably requested to verify the claim.
We may ask that the original product be returned for inspection, evaluation, training, or
product-improvement purposes.

Once the emergency-use claim is confirmed, we will arrange for your replacement.
You helped someone. We will help you.

Damaged, Defective, or Incorrect Products
Please inspect your order when it arrives.

If your Cut N Go® or Free Me® product arrives damaged, defective, or is not the product you ordered, contact us as soon as reasonably possible at steve@thecutngo.com.

We may request photographs or other information to help us evaluate the issue.

When we confirm that an item was damaged, defective, or incorrectly shipped, we will, as appropriate:
● Replace the product at no additional charge; or
● Issue a refund to the original payment method.
Steve Speed Safety will cover reasonable return-shipping costs when the return is the result of our error or a confirmed damaged or defective product.

Return Shipping
For standard 30-day returns that are not due to a defective, damaged, or incorrectly shipped product, the customer is responsible for return-shipping costs.We recommend using a trackable shipping method.

Steve Speed Safety is not responsible for merchandise that is lost or damaged while being shipped back to us.

Returned products should be sent only to the return address provided in your return instructions.

Return Address:
Steve Speed Safety
288 Christman Road
Lenhartsville, PA 19534

Original Shipping Charges
Original shipping and handling charges are non-refundable for standard returns.
If the return results from an error by Steve Speed Safety or from a confirmed damaged,
defective, or incorrectly shipped product, applicable original shipping charges will also be refunded.

Refunds
After we receive and inspect your eligible return, we will notify you whether the refund has been approved.

Approved refunds will be issued to your original payment method, generally within 5–10
business days after the return has been inspected and approved.

Your bank, credit-card company, or payment provider may require additional time to process and post the refund to your account.

No Restocking Fee
Steve Speed Safety does not charge a restocking fee for eligible 30-day returns.

Bundles and Multi-Packs
If you purchased Cut N Go or Free Me® products as part of a multi-pack, bundle, or discounted offer, unused and uninstalled units may be eligible for return within the 30-day return period.

If only part of a bundle or multi-pack is returned, the refund may be adjusted to reflect the regular or applicable price of the products you keep rather than the discounted per-unit price originally received as part of the bundle.

Installed, used, altered, damaged-through-misuse, or otherwise ineligible units are not
refundable under the standard 30-day return policy.

Exchanges and Replacements
Damaged, defective, incorrectly shipped, or eligible emergency-used Cut N Go® and Free Me® products will generally be handled through replacement rather than a traditional exchange.

For other product changes or questions, contact us at steve@thecutngo.com.

Order Cancellations
If you need to cancel an order that has not yet shipped, contact us immediately at
steve@thecutngo.com.

We will make reasonable efforts to cancel your order before shipment.Once an order has entered fulfillment or has been shipped, the standard return procedures described in this policy will apply.

Return Authorization
Please contact us before returning any product.
Returns sent without prior authorization or to an address other than the return address provided by Steve Speed Safety may experience delays in processing.
Receiving a return authorization does not automatically guarantee a refund.

Returned merchandise must still meet the eligibility requirements described in this policy.

Refund Method
Refunds are issued to the original form of payment used for the purchase.
We generally cannot issue refunds to a different credit card, bank account, or payment method.

Consumer Rights
Nothing in this Return & Refund Policy is intended to limit any rights or remedies available to you under applicable federal, state, or local consumer protection laws.

Contact Us
For questions about returns, refunds, replacements, warranties, or your order, contact:
Steve Speed Safety
Cut N Go & Free Me®
Operated by: Steve Speed Safety LLC
Email: steve@thecutngo.com
Phone: 1-888-381-5914
Business Address: Steve Speed Safety
288 Christman Road
Lenhartsville, PA 19534